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Privacy Notice
Updated 1st September 2017

What is personal information?
Personal information is data that can be used to identify or contact a single person. You may be asked to provide your personal information any time you are in contact with ACS or with other companies owned by ACS or owned by ACS’s parent company. ACS and any of its companies that share ownership may share this personal information with each other and use it consistently with this Privacy Policy. We may also combine it with other information to provide and improve our products, services, content, and advertising. You are not required to provide the personal information that we have requested, but, if you choose not to do so, in many cases we will not be able to provide you with our products or services or respond to any queries you may have.

Here are some examples of the types of personal information ACS may collect and how we may use it:

What personal data will ACS collect from me?

  • When you consent to use an ACS service, purchase a product, contact us or complete an online form, we may collect a variety of information, including, but not limited to; your name, mailing address, telephone number, email address, credit/debit card or bank details.

How will we use your personal information?

  • The personal information we collect allows us to keep you informed and may include communication by post, telephone, SMS or email, about us and our business partners’ content, products and services, events and special offers. If you wish to adjust what information we use or choose to opt out, you can do so at any time by contacting us to update your preferences.
  • We also use personal information to help us create, develop, offer, operate, deliver, and improve our products, services, content and personalised advertising, and for loss prevention and anti-fraud purposes.
  • We may use your personal information, including date of birth, to verify identity, assist with identification, and to determine appropriate services.
  • From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with ACS, you may not opt out of receiving these communications.
  • ACS and any of its companies that share ownership operate globally and may securely transfer data inside and outside the EU, including for the purposes of analytics.
  • We may also use personal information for internal purposes such as auditing, data analysis, and research to improve ACS’s products, services, and customer communications.

If you wish to adjust what information we use or choose to opt out, you can do so at any time by contacting us to update your preferences.

When will ACS contact me?

  • In relation to any service, activity or online content you have signed up for in order to ensure that ACS can deliver, e.g. to ensure payment of your charter, offer other charter related services or upgrades, or to enquire whether you’re in need of our services.
  • In relation to any correspondence we receive from you or any comment or complaint you make about ACS.
  • To invite you to participate in voluntary surveys about the ACS.
  • To update you on any material changes to the ACS’s policies and practices.
  • To keep you informed periodically on relevant products and services that we think may be of interest to you.

Types of communication include quarterly newsletter updates, Cloud magazine, ACS Flyer or emails such as empty legs and passenger/cargo charter availabilities. If you wish to adjust what information we use or choose to opt out, you can do so at any time by contacting us to update your preferences.

How long will ACS keep my personal data?

We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information relating to previous booking activity to comply with national laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, and take other actions permitted or required by applicable national laws. After it is no longer necessary for us to retain your personal information, we anonymise part of the data for analytical purposes and dispose of the rest in a secure manner.

Will ACS share my personal information with anyone else?

At times ACS may make certain personal information available to strategic partners that work with ACS to provide products and services, or that help ACS market to customers. Such as when we share your personal information with an airline in order to book your flight. ACS will never sell your Personal information and it will only be shared by ACS to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.

Does ACS ever have to disclose my personal information?

It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for ACS to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganisation, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

Can I find out what personal information ACS holds about me?

You can help ensure that your contact information and preferences are accurate, complete, and up to date by informing us. For other personal information we hold, we will provide you with access for any purpose including; requesting we correct inaccurate data or deleting data if ACS is not required to retain it by law or for legitimate business purposes.

Access, correction, or deletion requests can be made by contacting our Data Protection team.

Can I delete my data?

Yes, please contact our Data Protection team

Will ACS employees have access to my personal data?

To make sure your personal information is secure we communicate our privacy and security guidelines to all ACS employees and strictly enforce privacy safeguards within the company.

How do I contact ACS?

For any queries or comments about this privacy policy or updates, amendments and corrections to your records, or for personal information requests, please contact or by post to: Data Protection Team, Air Charter Service, Millbank House, 171-185 Ewell Road, Surbiton, Surrey, KT6 6AP.

If you wish to make a complaint about how we use your information, please contact our Data Protection team, in the first instance, and we will do our best to help. If you are still unhappy, you can contact the Information Commissioner’s Office via their website:

We will occasionally update this privacy policy. We will post a notice of any material changes on our website prior to implementing the changes, and, where appropriate, notify you using the contact details we hold for you for this purpose. We encourage you to periodically review this policy to be informed of how we use your information.


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