In the Driver’s Seat
We were approached by the travel and events agency ŠKODA AUTO had hired to help coordinate and transport 9,000 passengers in groups ranging from 8 to 240 people for training on the new ŠKODA KODIAQ. Located in 29 different countries, we needed to get them to Faro, Portugal before returning them the following day. This was a very complicated request requiring multiple flights on a daily basis for six weeks, arriving into a single airport from a multitude of different locations, some of which were in much colder climates, meaning they were more susceptible to weather delays.
ACS found the best aircraft which adhered to the compliance rules set out by ŠKODA AUTO and put together a schedule consisting of 187 flights, using 14 different airlines and 11 different types of aircraft. As a number of airports being used were in colder regions, we built in a 30 minute contingency in the schedule to account for de-icing, to ensure we were still able to run on time. Before ŠKODA AUTO’S programme commenced we had a meeting in Faro bringing together representatives from the airport, as well as security, the police, caterers, handling agents and operators to ensure everyone was well informed.
To help with congestion at the airport on departure and ensure optimal check-in and boarding speed, we pre-printed boarding cards to give to passengers on arrival. Both in the terminal and on board the aircraft we also arranged for ŠKODA AUTO branding to be present. Despite challenges such as snowstorms, airport congestion, late passenger arrivals, and a French air traffic control strike, we ensured delays were minimal and were able to rearrange all onward travel which was affected.
THE FINER DETAILS
FLIGHT REPRESENTATION: We had a charter expert on board every flight, supported by our dedicated charter and operations team back at head office. We kept ŠKODA AUTO up to date with each step of the 187 individual charters, including information on check-in desks, aircraft movements and passenger numbers, no shows and baggage counts.
CATERING: Depending on the length of the flight we had various levels of catering; from light snacks and sandwiches to hot three-course meals.
CUSTOMISATION: Through our in-house charter concepts team we arranged for ŠKODA AUTO branded check-in screens, headrest covers, coasters and napkins, as well as ŠKODA KODIAQ branded sweets for each individual flight, ensuring every single passenger had a memorable and lasting experience.