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TRAVEL WITH CONFIDENCE DURING COVID-19

WE'VE INTRODUCED EXTRA MEASURES TO HELP MINIMISE YOUR RISK OF INFECTION WHEN CHARTERING. SO YOU CAN TRAVEL WITH CONFIDENCE.

As the new reality of life with COVID-19 sets in, and as travel restrictions start to ease, you will want to book travel once more. When you do, we understand that you will want to know that you and your people are well looked after, and that the risk of infection is minimised as much as it possibly can be.

To that end, we have been working with our operator partners that carry out your charters, to identify a number of measures that can be implemented to maximise protection and limit the transmission of COVID-19. We are confident that the operators we chose to work with, plus the airport staff and aircraft crew, are following these guidelines wherever possible.



THE NEW NORMAL WHEN TRAVELING: MEASURES AND GUIDANCE FOR MAXIMISING PROTECTION AND LIMITING TRANSMISSION OF COVID-19.

To make things simple, we’ve looked at the customer journey, and broken things up into 5 areas.

THE BOOKING STAGE (THE ACS DIFFERENCE)

Every customer has a different attitude towards risk of infection, and will have different preferences of aircraft. As a consultant, we work with our customers to offer the most appropriate solution to meet their requirements. Where possible, we’ll recommend:

  • The most suitable aircraft to accommodate the number of passengers travelling, particularly if passengers are not living in the same household.

  • Aircraft with cabin partitions and doors across the galley to maintain separation between crew and passengers during the flight.

  • Aircraft with multiple seating areas to exercise social distancing and the ability to close different compartments of the cabin.

  • Aircraft that have been on the ground for an extended period of time prior to flight, to limit contamination of surfaces in the cabin.

  • For multi-sector trips we can arrange sole use of the aircraft, so that no one else will use your aircraft on the days between your flights.

  • We can also arrange an aircraft lease from between 1 and 3 months, for your exclusive use.

AT THE AIRPORT (OPERATOR MEASURES)

Airports and private terminals (FBO’s) all have different procedures for passengers, which can differ depending on where passengers are flying. However, where the crew are able to greet passengers in the terminal we have asked operators that the following measures are adhered to:

  • Crew respect social distancing requirements with passengers in the terminal at all times.

  • No handshake is offered to passengers on arrival or departure.

  • Crew to ask for approval before handling any passenger baggage.

  • It may also be possible for us to arrange:

    • For passengers to drive directly to the aircraft and have relevant travel documents checked from the vehicle, avoiding use of the terminal, with drivers required to show photo ID.

THE AIRCRAFT (OPERATOR MEASURES)

We’ve been working with our operator partners to deliver the following measures where possible:

  • Aircraft to have sufficient hand sanitizer and masks for all passengers.

  • Remove all magazines, newspapers and cushions from the cabin (though these can be arranged on request).

  • Bathroom equipped with hot running water and soap, checked prior to each sector.

  • Aircraft to be sanitized with products recommended to kill COVID-19 virus, with attention paid to high contact areas, including: handrails, seats, seat belts, tables, window blinds, personal AV/lighting controls.

  • It may also be possible for us to arrange:

    • Replacing all bathroom towels and toiletries between charters.
    • Removal of cabin table linens./li>
    • Providing disposable cutlery and crockery.
    • Removal of fruit and all flowers and cushions.
    • Fogging cleaning to disinfect the cabin.

THE CREW (OPERATOR MEASURES)

We’ve been working with our operator partners to deliver the following measures where possible:

  • Gloves worn for all food service.

  • Where applicable, door between the galley and main cabin to remain closed if requested by the passengers.

  • Crew to use the forward lavatory and passengers to use the rear (where 2 are available).

  • Where applicable, crew and cabin attendant to remain in cockpit/galley area, at request of passengers.

  • It may also be possible for us to arrange:

    • Crew to have temperature taken prior to departure and health risk assessment carried out.
    • Food service limited to self-service buffet catering, to avoid close contact with passengers.
    • Option for passengers to bring their own catering on board.
    • Option for no flight attendant on board, where there is no legal/safety requirement.

PASSENGER GUIDANCE

We would ask that all passengers consider the following:

It is the responsibility of passengers to have the correct documents to enter the destination country. This may include completing medical health screening or adhering to quarantine requirements before departure, with plans made in advance for quarantine requirements on landing.

Passengers may be asked to provide details of travel in the 30 days prior to departure in accordance with immigration and local government guidelines along with health declaration forms prior to many flights.

Passengers will not be able to travel if exhibiting any symptoms of COVID-19 on arrival at the airport, however medical aircraft are available for transfer of COVID-19 patients.

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© 2020 Air Charter Service Worldwide | Disclaimer: ACS is an air charter broker. ACS is not an aircraft operator or a direct air carrier and is not in operational control of aircraft. Flights will be operated by a direct air carrier or direct foreign air carrier, as applicable, which will have operational control of the aircraft.